All orders are processed within 1-3 working days.
Shipping and handling costs will be added to the total dollar amount of your order when you check out. California sales tax will be added to any item purchased in California. All items will be shipped via Priority Mail through the US Postal Service.
We can only ship to the billing address that is listed on your credit card. Please be sure to put the billing address of your credit card in the required address field, otherwise the charge will not be authorized.
We're sorry, we cannot accept credit card orders outside the United States. You will need to pay by bank wire or money order. Please contact us via email, DesignsbyRicki@aol.com, to calculate shipping costs for your country, total amount due, etc.
Any orders above $250 must be approved by phone. Please contact us at 415-457-6422 for pre-approval of your order.
Exchanges may be made within 10 days from delivery. Please contact us via e-mail, DesignsbyRicki@aol.com, to exchange your merchandise. Return postage is not included and new shipping charges will be applied. Please allow 2-3 weeks for exchanges to be processed.
I stand by my craft, so if an item has a manufacturing defect I will repair it if possible, or replace it with an item as close to the original as is possible. Please "contact me" before sending it back. Normal wear and tear of your merchandise does not qualify as a defect. I'm sorry, but return shipping charges will not be refunded.
If damage occurred during shipping, save the package and notify your post office immediately. They will have to make a damage report and need the package in order to do this. They require you to notify them immediately.
I respect your privacy. Any personal information I collect from you is strictly for the purpose of processing your order and will not be sold or given out under any circumstances.
Thank you for stopping by Designs By Ricki. Please come back anytime. I hope you enjoy your Designs By Ricki creation.